Terms & Conditions Of Sale
1. Application of the General Terms and Conditions of Sale
The General Terms and Conditions of Sale outlined below (hereafter known as "General Conditions"), govern the contractual relationship between any user of the BT Mobile Solutions website and the company Business Telecom Mobile Solutions Ltd, a public limited company, whose head office is situated at 107 Preston Crescent, Prestonpans, East Lothian, EH32 9RA, Scotland, UK, and registered in Scotland under the number SC 317793 (hereafter known as "BT Mobile Solutions"). These general terms and conditions shall be the only ones applicable and replace all other conditions, except in the case of express written consent. BT Mobile Solutions may be occasionally obliged to modify certain provisions of its general conditions. It is therefore necessary to re-read the said conditions before each purchase on the btmobilesolutions.com site. We consider that in submitting your order, you have read and accepted our general conditions of sale without reserve.
Any order by the Client implies a tacit acceptance of the present General Conditions of Sale and without reserve. Any clause accompanying a Client’s order or any other document (such as the General Conditions of Purchase by the Client), that is in opposition to, or which adds a new element to the present General Conditions, will not be accepted by BT Mobile Solutions.
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2. Business Contracts and Phones
2.1 Privacy Policy
We do not sell, transmit or pass on any of your order/personal details (especially email addresses) to any third party companies, without your express permission.
a. Mobile Phone Contracts
Pay monthly mobile phones are subject to a credit check and minimum 12, 18, 24 or 36 month contract. Network acceptance is subject to status. Proof of identification and residence as well as deposit payments may be asked for when required.
As part of our supplier Terms and conditions we must pre Authorise payment or withhold stock for all hardware requirements for all Business Mobile Contracts with the exception of Upgrades.
This is for Security purposes only and clients choosing advanced payment shall be refunded upon proof of invoice the total amount in full 30 days following the full activation of the contractual Sim Cards.
All contract Mobile phones are sold at a subsidised price. We reserve the right on cancellation, disconnection or non usage during the initial airtime providers agreement to invoice the Sim Free cost of the phone to you. You shall also be billed for any promotional products, Cash Back or further discounts that were given before the point of claw back.
Any New Network connection resulting in the disconnection of an existing billed Network connection is classed as a disconnection/reconnection (Migration). This includes any disconnection either 14 days prior or 45 days following the new connection.
Where the Network provider enforces their disconnection/reconnection policy we reserve the right to charge you the full Sim Free cost of the hardware provided.
b. Cash Back
In order to sucessfully claim Cash Back(s), you are required to send copies of all the bills for the relevant Cash Back claim as detailed in the table below.
These copies must contain all of the pages that were in the original bill as recieved from the network. Along with each claim you also need to send a self addressed stamped envelope. If a self addressed stamped envelope is not recieved with any of your claims an administration fee of £2.50 will be invoiced to you per instance. All Cash Back claims must reach us 15 days from the bill invoice date via recorded delivery or the cash back claim shall be void. You must ensure that you have the POD (Proof Of Delivery) for all claims sent to us as we shall not be held liable for any claims misplaced or lost in the postal system.
These Terms are applicable only to orders that have been placed after 01st March 2007.
In case you have more than one contract from us, you need to follow the aforementioned claim procedure seperately and exclusively for each contract.
For Twelve (12) Month Contracts
| Claim | Relevant Bill | Copies of Bills Required to Claim Cash back |
| 1st | Third (3rd) Bill | First (1st) to Third (3rd) |
| 2nd | Ninth (9th) Bill | Seventh (7th) to Ninth (9th) |
For Eighteen (18) Month Contracts
| Claim | Relevant Bill | Copies of Bills Required to Claim Cash back |
| 1st | Third (3rd) Bill | First (1st) to Third (3rd) |
| 2nd | Thirteenth (13th) Bill | Eleventh (11th) to Thirteenth (13th) |
For Twenty Four (24) Month Contracts
| Claim | Relevant Bill | Copies of Bills Required to Claim Cash back |
| 1st | Third (3rd) Bill | First (1st) to Third (3rd) |
| 2nd | Thirteenth (13th) Bill | Eleventh (11th) to Thirteenth (13th) |
| 3rd | Twenty First (21st) Bill | Nineteenth (19th) to Twenty First (21st) |
Cashback will NOT apply to 14 day returns, disconnected numbers, arrear accounts or where you have not remained on the originally chosen tariff or breached terms and conditions.
c. Discount Line Rental
Unless otherwise stated all discounted line rental is given via redemption.
You are required to send a copy of your 4th, 10th, and 13th airtime bills along with the redemption voucher to enable your redemption to be verified.
The airtime bill must be received by us not more than 30 days after the bills issue date.
We cannot accept responsibility for delays/lost of claims in the post system.
We strongly recommend you send the bill to us by recorded delivery
Redemption requests will NOT apply to 14 day returns, disconnected numbers or where you have not remained on the originally chosen tariff.
Discount only applies to standard line rental. Value Added Services are not included.
Allow 30days to receive the cheque.
d. Pre-Pay Phones (Pay as you go)
By purchasing a pre-pay phone on any of the networks, you are agreeing to:
1. register your details with the network for the new mobile number & phone.
2. credit an additional top-up voucher to the new mobile number account within one month of purchase.
3. Not remove & replace the SIM card supplied with the new phone with an existing one you may already have.
If as a result of you not following the above criteria, the subsidy is withheld, we reserve the right to invoice up to a further £65 Inc vat.
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3. Payment Conditions
Except in special conditions requiring a special agreement, BT Mobile Solutions payment conditions are as follows:
a) Order payment by bank card
b) Order payment by Bank transfer
c) Payment should be made 30 days after the invoice date and is subject to conditions and priliminary agreement from the accounts services.
Any of these payment options must first be authorised by BT Mobile Solutions financial department.
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4. Availability of products and Services
Our products and Services are offered while supplies last and are sometimes subject to status. The information on the availability of products comes directly from our suppliers and is provided to you at the moment an order is put through. We cannot be held responsible for any error or exceptional modification.
In the event that a product or service is not available after you have placed an order, we will inform you by email or telephone as quickly as possible so that you may cancel your order is said order is over 15 business days late.
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5. Forwarding – Delivery – Delivery Charges
BT Mobile Solutions decides on the mode of delivery except where if specially indicated by the client. The risks associated with delivery are the responsibility of the client.
Standard delivery is £5.00 which guarantees 24/48 hours delivery, however the client can request an EXPRESS delivery (an order delivered before 1 pm next day) for £12.50. Chemical products are an exception to the EXPRESS delivery option. These options apply to mainland U.K only.
The Client must, as of reception, inspect the parcels within the legal timeframe. Please note, conditions such as "acceptance conditional upon verification" or "acceptance conditional upon opening of wrapping” have no legal value with insurers or with transporters.
It is the Client’s responsibility to provide proof of missing or broken articles.
BT Mobile Solutions will strive to respect the stated delivery times, but cannot be held liable for interest and damages because of late delivery and cannot accept the cancellation of an order on that basis. An order made for articles not in stock may be the object of a longer period of delay or a cancellation.
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6. Waste Electrical and Electronic Equipment (WEEE)
The Waste Electrical and Electronic Equipment Directive (WEEE Directive) aims to minimise the impact of electrical and electronic goods on the environment, by increasing re-use and recycling and reducing the amount of WEEE going to landfill. When you purchase from us we will recycle and dispose of your old electrical appliance for the price of shipping. If you want us to do this simply send your old product in to our Head Office. You can find the contact details on our About Us page.
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7. Claims
If the products received do not conform to the invoice, the Client must advise BT Mobile Solutions immediately, or at the latest three days beginning with the date the order was received. A copy of the invoice must be attached to the Client’s claim. Any claim based on the quality of a product must be accompanied by a specimen of said product containing the flaw as well as a sample still in its original packaging with the appropriate reference numbers for identification.
No claims will be processed that do not adhere to the above conditions.
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8. Returns
The products can only be returned after written authorisation from BT Mobile Solutions. Returned products must be addressed to BT Mobile Solutions with delivery paid for. The returned products must be in perfect conditions, carefully packaged and without any sort of modification with respect to reference and series numbers. They must have their labels intact, along with their stamps or marks permitting their resale. In the event of non-authorised or non-conforming return of goods, the merchandise will systematically be returned to the Client at this expense.
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9. Guarantees
Products sold by BT Mobile Solutions benefit from a guarantee of conformity for one year as of the date of delivery for the goods sold.
Return costs incurred during transit are to be covered by the customer.
The costs arising due to the return of the goods will be refunded if the guarantee of conformity is applicable to the returned goods.
The product should be returned by the national postal service (Royal Mail). All parcels should be sent to the BT Mobile Solutions/ Business Telecom Mobile Solutions Ltd head office.
When your product is returned, BT Mobile Solutions will take care of ensuring that it is repaired or replaced. Any returned product must be accompanied by a copy of your invoice, the guarantee certificate (in the box) and a returns coupon.
The guarantee does not apply when malfunctioning results from damage caused by exterior elements, accidents (notably electrical, physical damage, misuse etc.) any actions that are against the advice and instructions given in the product manual.
The guarantee conditions also exclude all products that have been modified or repaired by the customer or a non-authorised repair centre.
In case where the warranty is not applicable for the reparation, the manufacturer will quote a price for repair.
For any information concerning the After Sales Service, our services are available from Monday to Friday from 9 am to 6 pm.
The guarantee for products sold by BT Mobile Solutions does not cover:
-the replacement of consumables (batteries, lights, fuses, aerials, headphones, microphones, recording heads or playing heading ...)
-the irregular usage or non-conforming usage of products. Please consult the instruction manual delivered with your product.
-malfunctioning due to usage with accessories (power cables etc)
-malfunctioning due to repairs effected by non-authorized personnel
- malfunctioning due to external causes
- malfunctioning due to non-conforming usage of the product (professional usage, collective usage etc)
BT Mobile Solutions cannot be held responsible for the warranty should the manufacturer not honour the guarantee.
The manufacturer will request administration fees, if the payment for the quotation is refused. In case of approval, a bank transfer in the amount of the quotation must be sent to BT Mobile Solutions.
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10. Publicity and Display goods
Publicity and/or display material (catalogues, posters etc) may be given to Clients for their business usage, and only for use at the addresses authorised by BT Mobile Solutions for the sale of its products.
The Client cannot represent himself as an agent of BT Mobile Solutions, as this would imply that he is acting on behalf of, or under the authorisation of BT Mobile Solutions’s management. The terms "BT Mobile Solutions agent", "BT Mobile Solutions dealer" or "BT Mobile Solutions Shop" must be used in such a way that a third party will not be led to believe that BT Mobile Solutions has an interest or responsibility in the Client’s business. The brand "BT Mobile Solutions", "Business Telecom Mobile Solutions Ltd", "btmobilesolutions.co.uk" or "btmobilesolutions.com" cannot be used without the express written consent of Business Telecom Mobile Solutions Ltd.
Clients who wish to engage in publicity must first consult with the appropriate BT Mobile Solutions department to first receive its approval.
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11. Trademarks
Trademarks distributed by BT Mobile Solutions are protected by current laws and international conventions.
As a consequence, neither Clients nor third parties can use trademarks without the express written consent of the trademark holder. It is understood and agreed that the acceptance of the present General Conditions is not in any way such an authorisation.
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12. Insurance
To cover the risk of loss, of theft or other damages in transport that some of the products may be subject to, each party shall make provisions to cover such losses with its own insurance company.
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13. Liability limits
No liability will be accepted for loss or damages, direct or indirect, whatever the cause.
In no case will the Client, for any reason, withhold funds from an invoice for an incomplete delivery or for defective goods.
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14. Ownership of Property
Business Telecom Mobile Solutions Ltd remains the owner of the merchandise delivered until the payment is made in full. A promise of payment is not considered full payment until said payment has actually been processed.
Any damage caused while in the possession of the client, should said client not have paid in full, is his responsibility.
Should the Client deliver merchandise to a third party that has not been paid for, he is advised to immediately inform BT Mobile Solutions.
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15. Cancellation of Sale
In the case of non-payment of a delivery after the deadline, the sale shall be considered void eight days after notification by registered letter with proof of reception. BT Mobile Solutions will claim the concerned merchandise without delay, with all associated fees and risks being the responsibility of the Client. Returning said merchandise does not negate the possibility of interest and damages.
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16. Late penalties
In accordance with current law, any sums paid after the due date of the invoice as per article 3 of the present document, will be subject to late fees. These fees will be calculated at one and a half times the bank rate and will be applied retroactively to the date of delivery of the products.
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17. In the event of default
Should payment not have been made in full as of the stated deadline, all outstanding sums, regardless of deadline, will be requested immediately.
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18. Applicable law – Attribution of jurisdiction
In the event of a failure to amicably resolve payment, all litigation involving Business Telecom Mobile Solutions Ltd and its Clients will be settled exclusively in the Courts of Scotland with the applicable law being Scottish law. Certain products sold fall under the domain of strategic merchandise and cannot be exported without express written consent from BT Mobile Solutions.
